MuwakilCallerBuild IVR without the complexity
Design IVR flows on-platform in clear steps—departments, languages, and routing—without needing a telecom expert every time.
Arabic contact center
A smart Arabic contact center… built for simplicity
Build IVR and your AI agent right on the platform—no complexity. Customize reports in minutes, and connect everything to Muwakildesk with one click.
Native Muwakildesk linkSimple IVR & AI builderEasy custom reports
Native Muwakildesk link · Simple IVR & AI builder · Easy custom reports
Operations view
24Calls today
18Answered
3Waiting
6Agents ready
Ahmad · +962 7X XXX XXXXOn call
Support · longest idleLina · ext 2001
Billing AI · availableAI
Why Muwakil Caller is different
An AI agent you configure yourself
Set dialect, knowledge, and human-escalation rules inside the product—not through long support tickets.
Reports you customize easily
Dashboards and KPIs you can reshape fast: agent performance, queues, and AI—without waiting on a developer for every report.
Seamlessly linked to Muwakildesk
Keep the call journey and the ticket in one stack: Caller for voice and AI, Muwakildesk for work management—a native link, not a bolted-on integration.
Two products… one platform
Everything you need for calls and AI—with a native link to Muwakildesk.
Operations view
24Calls today
18Answered
3Waiting
6Agents ready
Ahmad · +962 7X XXX XXXXOn call
Support · longest idleLina · ext 2001
Billing AI · availableAI
Product
Contact Center
Queues, transfers, recording, softphone, and roles—a contact center you run clearly from one console.
- Self-serve IVR
- Smart routing
- Live dashboards
- Easy custom reports
AI agent
CallerI need help with my order.
AgentI can look that up, or pass you to a person.
Artificial intelligence
AI Agent
An Arabic AI agent you configure on-platform: knowledge, dialect, and human escalation—no complexity, no waiting on support for every change.
- On-platform builder
- Smart escalation
- 24/7
- Fits the call journey
From the first ring… to the final report
A clear path your team runs every day—AI when it helps, humans when it matters.
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Inbound call
Local number or BYOC receives the call
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IVR you build
Menus and departments—configured on-platform
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AI agent or queue
AI answers—or routes to the right queue
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Human + Muwakildesk
On escalate: call context lands with the ticket
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Summary & report
Recording, summary, and reports you customize easily
That’s the difference: easy to build, clear to run, natively linked to Muwakildesk.
Integrates with your tools—natively with Muwakildesk
Easy linking, less complexity: calls and AI in Caller, work follow-through in Muwakildesk.
Muwakildesk
Connect the call to the ticket and context instantly—no copy-paste, no bolted-on glue.
- Helpdesk / CRM Coming soon
- SIP / BYOC Ready
- Webhooks & APIs Ready
- WhatsApp Coming soon
Need a custom link? APIs and webhooks are ready to extend.
Frequently asked questions
What is Muwakil Caller?
A smart contact-center platform for calls, IVR, and AI agents—with easy custom reports and a native link to Muwakildesk.
Can I build IVR and the AI agent myself?
Yes. You configure both on-platform in clear steps—no support ticket for every change.
How does Muwakildesk fit in?
Caller handles voice and AI; Muwakildesk handles tickets and work—linked natively and simply.
Are reports customizable?
Yes. Shape dashboards and KPIs easily for your team’s needs.
How do I start?
Start a trial account or book a demo for your team.
Ready to simplify customer service?
Start today: simple IVR and AI agent, reports you customize, and Muwakildesk linked in.
Built simple · Focused on operations
Built for teams that serve in Arabic every day
Easy to build · Reports your way · Native Muwakildesk link