MuwakilCallerAvailable
Browser softphone
Answer and place calls in the browser with mute, hold, and transfer.
Features
All features in one place
Grouped by how teams use the product. Each card shows availability honestly.
Call management
Available
Call recording
Record enabled calls with authenticated playback.
Available
Call history
Stored sessions with parties, timing, and outcomes.
Self-serve IVR
Available
Visual IVR builder
Menus and branches you publish from the console.
Available
DTMF routing
Route by keypress to queue, agent, number, or AI.
Available
Business hours
Branch by open and closed schedules.
AI agent
Available
On-platform AI setup
Knowledge, dialect, and escalation you control.
Available
AI-agent queues
Hand selected calls to a configured agent.
Available
Human handoff
Escalate to people when rules require it.
Custom reports
Available
CDR & queue reports
Wait, talk, hold, and outcomes from stored facts.
Available
Easy custom dashboards
Reshape KPIs for agents, queues, and AI paths.
Integrations
Available
Muwakildesk
Native link for call context and tickets.
Available
API & webhooks
Extend with tenant API keys and event delivery.
Coming soon
CRM connectors
Bring your own CRM via API—no fake logo wall.
Admin & roles
Available
Roles & permissions
Platform, tenant admin, and agent separation.
Available
Numbers & lines
Assign inventory and connect phone lines / BYOC.
Available
Multi-tenant ops
Isolated workspaces for each company.
Channels
Available
Voice
Inbound and outbound voice on the contact center.
Coming soon
Shown only when generally available—not before.