MuwakilCallerInbound handling
Answer selected calls before a person joins, using the prompt and knowledge you define.
Artificial intelligence
An AI agent you configure yourself
Set knowledge, dialect, and human-escalation rules inside the product—then attach the agent on the inbound paths you choose.
What it does
Common questions
Cover routine asks with the knowledge base you maintain on-platform.
Human escalation
Hand the caller to a queue or agent when rules say a person should take over.
Configuration studio
Knowledge
Add the facts and policies the agent may use.
Dialect & tone
Shape how the agent speaks for your audience.
Escalation rules
Decide when the call must reach a human.
Tools & paths
Attach the agent from IVR or an AI-agent queue.
Clear limits
- We do not publish automation rates or replacement percentages.
- Quality depends on your prompt, knowledge, and review—not a marketing score.
- Human escalation remains part of a responsible design.
- Muwakildesk is linked when you use both products; neither is mandatory.
Build the agent your callers meet first
Request a trial workspace or book a demo to see configuration on a real path.