MuwakilCallerProducts
A cloud contact center, not a hosted PBX
MuwakilCaller is how your team runs customer calls: numbers, routing, queues, IVR, a browser softphone, recordings, and the call record — with AI voice on the paths you configure.
Cloud Contact Center
Tenant admins configure the operation. Agents work from the browser. Platform admins manage tenants, trunks, and DID inventory.
Voice Platform
Inbound and outbound calls, plus browser calling, run on the platform. You buy a contact center, not a phone switch.
Call Management
Each call has direction, parties, queue, timing, hold, transfer, and result. Lifecycle events are stored in order.
Analytics from the call record
Answered, missed, abandoned, wait, talk, hold, and transfers come from stored sessions. Phase-style wallboards beyond those reports are not shipped as a separate product yet.
Ready to Build a Better Contact Center?
Bring your voice infrastructure, agents, queues, routing, analytics, and AI together with MuwakilCaller.