MuwakilCallerSolutions
People and voice agents on the same call path
Use an AI agent where the flow allows it, and keep a human queue for everything else. Caller does not replace your contact center with a chatbot.
A split that stays honest
IVR can send one digit to an AI agent and another to a human queue. An AI-agent queue strategy does the same at the queue.
- Prompt-based inbound agents
- Handoff to a queue or agent
- No published claim about model quality or latency
Welcome menu
1 SalesSales queue
2 SupportSupport queue
3 BillingBilling agent
0 OperatorOperator
The menu can branch to AI
Billing might go to an AI agent. A caller who asks for a person still has a queue.
Ready to Build a Better Contact Center?
Bring your voice infrastructure, agents, queues, routing, analytics, and AI together with MuwakilCaller.