MuwakilCallerSolutions
Operate the floor without a hardware PBX
A call center on MuwakilCaller is queues, presence, routing, and a call record supervisors can trust.
Floor operations
See who is ready, which queue is waiting, and how calls ended. Live agent and queue views ship with the console. A dedicated wallboard beyond those views is not a separate product yet.
Operations view
24Calls today
18Answered
3Waiting
6Agents ready
Ahmad · +962 7X XXX XXXXOn call
Support · longest idleLina · ext 2001
Billing AI · availableAI
Strategies you can configure
Longest idle, round robin, ring all, failover, and AI-agent queues are in the console. Least talk time and random selection are also available.
Support queue
StrategyLongest idle
Agents6 ready · 2 on call
Waiting3 callers
Active2 calls
Ready to Build a Better Contact Center?
Bring your voice infrastructure, agents, queues, routing, analytics, and AI together with MuwakilCaller.