MuwakilCallerBy role
Supervise the floor from the call record
Supervisors watch who is ready, which queue is waiting, and how calls ended. A separate barge/monitor product is not part of this release.
Queue and presence
Live agent and queue views ship with the console. Event-derived wallboards beyond those views are still in progress.
Support queue
StrategyLongest idle
Agents6 ready · 2 on call
Waiting3 callers
Active2 calls
What you can review
Hold, transfer, wait, and talk facts stay on the call session.
- Agent presence
- Queue strategy and membership
- CDR and queue reports
- Recording playback with access control
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